The Number Masking is a useful software that is helping several industries. While ensuring data privacy, the software has several built-in features that help offer a better customer experience, improve the sales process, and streamline client communication. 

The Automobile Industry is benefitting from the Number Masking solution. It provides customers the Data Privacy they need and an enhanced customer experience. The solution offers many advantages that the automobile industry can avail to improve the quality of customer communication. With better CX, it helps to build customer loyalty. Let’s discuss the features of the software in detail.

Protect Customers Privacy

The solution helps in safeguarding customers’ privacy. The calls are directed through the host/ solution provider’s server and securely connected with end-to-end encryption. Data Privacy is one of the pressing problems in today’s evolving digital times, and the solution helps address this issue effectively. It hides the customers’ and the agents’ data, thereby preventing data leakage. All the business communication takes place in the secure cloud environment, ensuring no data leakage. 

Call Tracking & Monitoring

 The automobile industry can maintain high-quality standards with the Number Masking solution by recording conversations between the customers and the business. They can evaluate the agents’ performance on different parameters to offer them the requisite training. In this way they can serve the customer better and achieve a high customer engagement rate. With the right skill-sets, they can manage the conversation better and retain more customers. 

Real-Time Data Insights

 The Number Masking software provides actionable Data Insights that prove highly useful for automobile companies. They can monitor agents’ performance and provide customers with a better experience. The agents need to be well informed with excellent communication skills. After tracking the performance, companies can offer proper training. With real-time data, the automobile industry can employ a proactive approach and ensure better CX. It helps agents to provide better customer engagement and drive more revenue for the automobile company. With a better understanding of the market trends, the industry can manufacture products that match customer sentiments. 

IVR

The solution can be integrated with the IVR- Interactive Voice Response technology It enables customers to get quick answers to their questions. They might call the automobile company to inquire about a new vehicle model, its features or confirm the showroom prices. They might also like to gather information about holiday/ festive discounts and so on. With multi-level IVR menus, they can choose the correct options that resolve their queries. They get a quick resolution to their questions. 

Auto Dialers

The automobile industry can benefit from the solution by automating the outbound dialing process. It helps to improve agent productivity and enhance customer experience. 

Click-To-Call

The API integrated Call button on the website or mobile app facilitates quick interaction between the automobile company and the customers. For example, with the real-time-based calling widget, a prospective customer can get a call quickly from the sales representatives. For instance, on a new car or a bike launch, the automobile company integrates the widget on the landing page dedicated to the product launch. It would be effortless for the callers to contact the company and know more about the new launch by simply clicking/ tapping on the icon. 

Conclusion: 

With the above-discussed benefits and features, we can conclude that the software is highly beneficial. It protects customers’ privacy -preventing any data leakage, and provides other valuable services. Overall, it’s a must-have solution for all industries, including the Automobile Industry, that significantly impacts sales. By maximising agent productivity and offering better CX, the industry can look forward to improving its operational efficiency and driving more revenue. 

It is a sound business strategy to invest in the latest technology to keep pace with the changing business environment. Cloud-based solutions are cost-effective, scalable, and easy to manage. The Number masking software is an excellent example of the same that addresses the elephant in the room- Data Privacy. So, contact a reliable cloud communication provider that offers the solution. 

Knowlarity is a famous cloud telephony solution provider that offers various cloud communication products. You can get the Number Masking solution at competitive prices. The company is offering services to more than 6000 organisations and helping them use the latest technologies to promote business growth and maximise profitability. For more information, feel free to visit https://www.knowlarity.com/voice/number-masking.